Frequently asked questions

About EasyRinger

EasyRinger makes it cheap and easy for people in your home country to reach you directly on your mobile phone almost anywhere in the world.

When you sign up, you choose a new number in your home country — a number used exclusively by you. Give that number to your friends, family, customers, or anyone who may want to call or message you.

Calling your EasyRinger number connects directly to your phone. You pay a low per-minute rate (see our rates for SMS and voice), while the caller only pays their usual local rate — often free.

Originally built for expats and frequent travelers, EasyRinger is perfect for anyone wanting to stay in touch internationally. Even if you’re not abroad, you can purchase additional local numbers to expand your presence or manage personal and business calls separately.

We are a US company based in Washington State, operating phone numbers in multiple countries. EasyRinger was formerly known as “Call Me in China”, focusing on calls to China and Hong Kong.

Our founders — former Microsoft engineers and managers — created this service while working abroad to stay connected with family and friends.

No, you don’t. Many customers use EasyRinger to get additional local numbers in their own country or region — for example, to have a number in another state or province. You can sign up and assign your new number to your current phone service easily.

Please See our Virtual Number List for available countries. If your desired country isn’t shown, contact us — we may still be able to help.

Pricing & Plans

You pay a low fixed monthly fee for your EasyRinger number and plan. Pricing varies by country (for example, $10/month in the US).

Each plan includes $2 of calling credit, which resets monthly. You can also purchase additional prepaid credit that never expires. There’s a $0.03 connection charge per call.

Please see our Order Form for detailed pricing.

Yes — we offer discounts in two cases:

  • Bulk numbers: If you own more than 25 EasyRinger numbers, your discount increases as you add more.
  • Loyalty rewards: The longer you’ve been a subscriber, the greater your discounts. We typically do not increase your number’s cost as long as you remain subscribed, except when regional pricing or regulations change.

Our phone number plans start at $10 per month and vary by country and location.

To see the latest voice rates, visit our Pricing Page and scroll to the Voice Rates section.

Visit the Pricing Page and scroll to the SMS Rates section for updated information.

We accept PayPal and major credit cards.

Using EasyRinger

No. EasyRinger works directly with your existing phones — no downloads or software required.

Yes! You can choose from a large selection of available numbers worldwide.

If your preferred country isn’t listed, contact us — we may be able to locate one for you.

Yes — this process is called porting.

  • Porting in: One-time $30 fee; your number is then priced at the standard plan rate.
  • Porting out: Flat $10 fee.

Porting usually takes less than two weeks. Learn more about porting here.

Yes. If your phone is off or unreachable, callers can leave a voicemail.

Voicemails are sent instantly as MP3 files to your account email. You can:

  • Customize your voicemail greeting
  • Adjust pickup time
  • Turn voicemail off entirely

Yes. Many EasyRinger numbers support SMS and MMS.

When selecting your number, you’ll see whether SMS is supported.

  • You receive 20 free SMS messages per month (for USA/Canada).
  • See the SMS Rates section for details on other regions.

Sometimes, yes — but not always. Certain US virtual numbers can receive OTPs (One-Time Passwords) for online services.

However, some services block virtual numbers due to their anonymous nature. For complete reliability, you may need a direct carrier line, which is more expensive and less flexible than EasyRinger.

You can reassign your virtual number to a local number so contacts can keep using it.

Alternatively, suspend your number at a low monthly rate until you need it again.

No. Your EasyRinger number is a regular local number. Callers just dial it normally — no special codes required.

Yes. You can make outgoing calls via:

  • The web interface
  • The EasyRinger mobile app (Android and iPhone)

If you can’t access Google Play while abroad, you can download the Android app directly. Learn more on our Blog.

Click “Make a Call”, enter your contact’s number (include the country code, no leading 0s).

When you place a callback:

  • EasyRinger first calls your current destination number.
  • Once you answer, it connects you to your intended contact.

You’ll need an internet connection to start the call, but not during the conversation — it’s a normal phone-to-phone connection.

Troubleshooting & Support

If you’re having trouble receiving calls, try these steps:

  • Check your destination number — make sure it’s set correctly.
  • Watch for error messages or tones — these can reveal connection issues.
  • Wait longer for international calls — sometimes, especially outside the US/Canada, it may take a few extra rings.

If problems persist, please contact support.

Documents & Compliance

Numbers outside the US and Canada often require documentation under industry rules (since 2011) to prevent fraud.

We may ask for:

  • A scanned copy of your ID (passport or national ID), and/or
  • A proof of address (utility bill, lease, etc.)

These documents are used only to secure your number and are never shared outside EasyRinger except as required for verification.

Refunds & Guarantees

We offer a 7-day money-back guarantee on your first number and any unused credit.

If you’re unsatisfied, simply contact us for a refund.

Note: Refunds don’t apply to online verifications, but we can still refund your remaining balance after verification use.

Company Background

EasyRinger was founded by former Microsoft engineers and managers living abroad.

 

They built the service to stay connected with family back home and expanded it globally as it grew in popularity.