Understanding Daily Usage Limits on Your EasyRinger Subscription

Applies to all EasyRinger subscribers.

At EasyRinger, keeping your calls and messages flowing smoothly is our top priority. Part of that means protecting our network, and every subscriber on it, from fraud and abuse. That's why every EasyRinger subscription includes daily limits on calls and text messages. The good news? Most subscribers never come close to reaching them.

In this post, we'll walk through what the limits are, what counts toward them, what happens if you reach one, and how to raise them if your business needs more room.

Why Daily Limits Exist

Fraudsters often try to place thousands of short calls or send thousands of messages to many different people in a short amount of time. Daily limits stop that kind of activity quickly, before it can harm our network or put legitimate subscribers at risk. Normal business use, like returning customer calls, following up on leads, or sending appointment reminders, stays well under these limits.

What the Limits Are

Your limits depend on your plan and whether you've verified your identity. Limits reset every day at midnight UTC, which is 7 PM US Eastern Standard Time, or 8 PM during daylight saving time.

Before you verify your identity

Standard – 35 calls and 30 text messages per day
Pro – 35 calls and 40 text messages per day
Pro Business – 40 calls and 100 text messages per day

After you verify your identity

Standard – 100 calls and 60 text messages per day
Pro – 125 calls and 80 text messages per day
Pro Business – 150 calls and 150 text messages per day

Limits may differ for some subscriptions, and we may adjust them over time to protect our subscribers and our service.

What Counts Toward a Limit

We only count activity that actually goes through:

Calls – Every call that connects, whether incoming or outgoing. Calls that go unanswered, get a busy signal, or fail don't count.
Text messages – Only messages you send. Messages you receive never count toward your limit.

Each limit is tracked separately. Reaching your call limit won't stop you from sending text messages, and reaching your text limit won't stop you from making calls.

What Happens If You Reach a Limit

Don't worry: your subscription stays active and your account is not suspended. You'll see a banner at the top of your dashboard and receive an email letting you know. Calls or text messages of that type simply pause until your limit resets at midnight UTC.

Everything else keeps working as normal, including receiving messages and managing your numbers.

How to Raise Your Limits

If your business needs more daily usage, you have a few options.

1. Verify your identity

Identity verification is optional, takes just a few minutes, and only needs to be done once. Once you're approved, your higher limits apply right away. You'll need a government-issued photo ID (such as a passport, driver's license, or national ID card) and a device with a camera.

EasyRinger dashboard with the daily limits banner and Verify your identity link at the top

Open your dashboard and select Verify your identity in the banner, or go to Resources → Identity Verification.
Follow the secure steps from Stripe, our payment partner.

Your ID images are processed by Stripe. EasyRinger does not store copies of your identity documents.

2. Choose a plan with more room

Pro and Pro Business include higher limits than Standard. You can change your plan at any time under Subscription in your dashboard.

3. Contact our support team

If you've already verified your identity and still reach your limit regularly, contact support and tell us what you're using EasyRinger for. We're happy to review your limits.

Frequently Asked Questions

Is identity verification required?
No. It's completely optional, and it only affects your daily limits.

Will I be suspended if I reach a limit?
No. Reaching a limit only pauses that type of activity until midnight UTC.

My limit resets at midnight UTC, but I need to make a call now. What can I do?
Verify your identity for an immediate increase, or contact our support team.

Questions?

For full details, see our help article on daily usage limits. And as always, if you have questions or feedback, our support team is here to help.